Overdue Invoices
When an invoice passes its due date without payment, it's overdue. Here's how to spot and chase those in HandyBook.
Finding unpaid and overdue invoices
The Invoices screen lists every invoice with its status. Statuses include:
- Unpaid — sent, awaiting payment
- Partial — some of the balance is paid
- Overdue — past the due date and unpaid
- Paid — paid in full
Look at the status pill and the due date to see what needs attention.
Following up
To nudge a customer on an overdue invoice:
- Open the invoice
- Click Resend Invoice to send the link again (Email, Text, or Both)
- If Stripe Connect is on, click Copy Pay Link and send the secure pay link directly (e.g. by text or a personal email)
Because the hosted invoice page has a Pay Now button (with Stripe connected), most customers can clear the balance in a couple of taps.
Recording an offline payment
If the customer pays by cash, check, or transfer, open the invoice and click Record Payment so the balance and status update — otherwise it'll keep showing as unpaid.
FAQ
Are reminders sent automatically? Reminders are sent by you — use Resend Invoice or Copy Pay Link to follow up.
How do I mark an overdue invoice paid? Use Record Payment (or Mark as Paid) on the invoice.
Can I change the due date? Yes — open the invoice and click Edit.
Where do I see the balance due? On the invoice detail page and on the customer's hosted invoice page.