Processing Fees Explained
When a customer pays an invoice online, two fees come out before the money lands in your bank.
The fees
- Stripe processing — Stripe's standard rate, 2.9% + 30¢ per card transaction (US; rates vary by region)
- HandyBook platform fee — 0.5% of the payment
Everything after those fees goes straight to your connected Stripe account. HandyBook's 0.5% is far below what many field-service tools charge.
Example
A customer pays a $500 invoice by card:
- Stripe takes $14.80 (2.9% + 30¢)
- HandyBook takes $2.50 (0.5%)
- You receive $482.70 in your connected account
Where this is shown
You'll find the fee note in Settings → Payment Processing under your connected Stripe account, and in the pricing/FAQ on the site.
No surcharging in HandyBook
HandyBook doesn't add a customer-facing surcharge or pass-the-fee toggle — the fees come out of your payout. If you want to recover fees, fold them into your pricing.
Tracking what landed
- Payments (sidebar) lists each recorded payment; open one to allocate it across your accounting (GL) codes.
- For the exact fee and payout breakdown per transaction, use your Stripe Dashboard.
FAQ
Does HandyBook add anything on top of Stripe? Yes — a 0.5% platform fee, in addition to Stripe's processing fee.
Can I pass card fees to the customer? There's no built-in surcharge feature; build fees into your prices instead.
Where do I see Stripe's exact fee per payment? In your Stripe Dashboard.
Do offline payments (cash/check) have fees? No — fees only apply to online card payments through Stripe.