Exporting Data & Deleting Your Account

Exporting Data & Deleting Your Account

Both your data export and account deletion live at Dashboard → Settings → Privacy (the Privacy & data page). It covers your rights under CCPA, GDPR, and similar laws.

Export your data first

Before deleting anything, take a copy.

• On the Privacy & data page, the Export your data card has a Request export button.
• You can also use Export My Data in the Data & Privacy card on the main Settings page, which downloads a complete JSON file (handybook-export-YYYY-MM-DD.json) of your customers, jobs, quotes, invoices, expenses, and more right in your browser.

Store the file somewhere safe — you'll likely want it for tax records.

Deleting your account (14-day grace)

Deletion is permanent, so it runs on a 14-day grace period you can cancel.

1. Go to Settings → Privacy (Privacy & data).
2. In the red Delete my account card, click Start deletion.
3. Type DELETE exactly to confirm. Optionally tell us why you're leaving.
4. Click Schedule deletion.

You'll see "Account deletion scheduled. Check your email." — a confirmation email goes out with the scheduled purge date.

Canceling a scheduled deletion

While deletion is pending, the Privacy & data page shows the exact date your data will be removed and a Cancel deletion button. Click it any time before that date to keep your account ("Deletion cancelled. Welcome back.").

What gets deleted

After the grace period, a scheduled purge permanently removes your account and its data — customers, jobs, quotes, invoices, payments, and related records. This cannot be undone once it runs.

A note on Stripe

Your connected Stripe account is independent of HandyBook. If you've connected Stripe for payments, disconnect it from Settings → Payment Processing → Disconnect; your Stripe account and any funds in it stay with Stripe. To delete data held at Stripe, contact Stripe.

FAQ

How long do I have to change my mind? 14 days from when you schedule deletion. Cancel from the Privacy & data page any time before the purge date.

Will my customers' portal stop working? Yes — once your account is purged, customer-facing pages tied to it go away. Settle invoices and notify customers beforehand.

What format is the export? A single JSON file containing your data tables (customers, jobs, quotes, invoices, expenses, etc.).

Who do I contact for a formal data request? See the privacy policy linked on the page, or email privacy@handymanbook.app.

Can I just stop paying instead? You can cancel your subscription from Billing without deleting data, but to fully remove your account use the Privacy & data page.