Charge emergency handyman calls at a premium over your normal rate, state it before you arrive, and define what counts as an emergency. The premium compensates for disrupted plans, after-hours work and being on call.
Why premium rates exist
Emergency calls interrupt your schedule and personal time and often need immediate parts.
Structure your pricing
- A dispatch or call-out fee
- A multiplier on your hourly rate for after-hours
- A minimum charge
Choose multipliers that reflect your market; check what local trades charge.
Worked example format: normal rate $X, after-hours multiplier 1.5, so after-hours rate = $X x 1.5.
Emergency vs urgent
Emergency: active water leaks, no heat in freezing weather, security problems. Urgent: needs doing soon but can wait until the next day.
Communicate the policy
Tell the caller the fee before you dispatch and confirm it by text. Put it on your website. See quotes.
Should you offer it?
Only if you can respond and be safe. Plumbing, electrical and gas emergencies may need licensed professionals.
Track emergency calls
Log them to see if the premium is worth it. See time tracking.
FAQ
How much extra should I charge for emergencies?
Choose a premium that reflects your costs and local market, and state it before dispatch.
What counts as an emergency?
Situations causing active damage or safety risks. Define them in advance.
Should I offer 24/7 service?
Only if you can respond reliably and legally. Some work needs licensed trades.
How do I tell customers about fees?
Say it on the phone, confirm by text and publish it on your website.