A handyman follow-up system sends a thank-you within days, a satisfaction check after a couple of weeks, seasonal reminders and a well-timed referral request. Setting it up once means every customer gets a consistent experience without extra effort.
Within three days: thank-you
Send a short message thanking them and asking if everything looks good.
Two weeks: satisfaction check
This catches small problems early and creates a natural time for a review request. See getting reviews.
Seasonal reminders
Send relevant reminders a few times a year, such as fall gutter cleaning. Use seasonal checklists.
Personal touches
Record birthdays or move-in dates only if customers volunteer them, and use them sparingly.
When to ask for referrals
Ask right after a great result, when the customer says thank you.
Make it automatic
HandyBook's Pro plan includes automated reminders and SMS delivery, and the Business plan adds CRM drip campaigns and review and referral automation. Always respect opt-outs and local rules on marketing messages. See CRM and repeat customers.
FAQ
How soon should I follow up after a job?
Within a few days is a good default.
How often should I contact past customers?
A handful of useful messages a year is plenty.
Do I need permission to text customers?
For marketing messages, get consent and offer opt-out. Check your local rules.
What should a follow-up message say?
Thank them, ask if everything is working and offer to help with future needs.